Refund & Returns Policy

I have received my order, but I no longer want it. 

If, after receiving your item(s), you decide that you do not want it/them for any reason and would like to return or exchange it/them, please contact me within 14 days of receipt. 

Please include your order number, which item(s) you would like to return/exchange and (optionally) the reason(s) for your request - this is only to help us provide better quality products in the future, you are under no obligation.

Once you have told me of your request please send your item back to:

Truly Nails, 15 Brackley Avenue, Cadishead, Manchester, M44 5JG.

The item must be returned within 14 days of your email in an unused/sealed condition. You should also include your order number within your return.

I recommend sending items Recorded Delivery so that you can be certain that your item has been delivered, as you are responsible for the receipt of the returned item.

After I have received the item(s), any refund will be actioned within 14 days (usually no longer than 5 days). Any exchanges will be sent out as soon as possible after receipt.

WHAT SHOULD I DO IF MY ITEM IS FAULTY OR NOT AS DESCRIBED?

If you are not satisfied with the quality of your purchase, believe that you have been mis-sold an item or have received an incorrect item; please accept our apologies!

It has been less than 30 days since I received my order...

Please contact me including your order number, which item(s) you would like to return/exchange and a description of the fault(s) or why you believe the item was mis-sold or is incorrect (a photograph of the item(s) would be helpful too).

Once you have told me of your request please wait for a response before sending your item back.

Once I have confirmed your return/exchange, the item must be returned within 14 days of your email. You should also include your order number within your return.

I recommend sending items Recorded Delivery so that you can be certain that your item has been delivered, as you are responsible for the receipt of the returned item.

After I have received the item(s), any refund will be actioned within 14 days (usually no longer than 5 days). Any exchanges will be sent out as soon as possible after receipt.

It has been longer than 30 days but less than 6 months since I received my order…

Please contact me for an exchange, include your order number, which item(s) you would like to exchange and a description of the fault(s) or why you believe the item was mis-sold or is incorrect (a photograph of the item(s) would be helpful too).

Once you have told me of your request please wait for a response before sending your item back.

Any exchanges will be sent out as soon as possible after receipt.

Please note, unfortunately I cannot refund items that were received over 30 days ago. 

It has been longer than 6 months since I received my order…

Please contact me to discuss further. 

WHAT SHOULD I DO IF MY ORDER HAS BEEN DAMAGED IN DELIVERY?

Please let me know. It remains on me if your package is damaged, it is my responsibility to get your item to you. Even if your item is still satisfactory and you don’t want a replacement or refund, I would still like to know so I can improve any packaging or take up any issues with our couriers.

If your item is damaged and you would like a refund or replacement please see: What do I do if my item is faulty or not as described?